Sofia, coordonatoarea ta AI de suport clienți

curl https://api.auroraaisystems.com/v1/agents/sofia/tasks \
  -H "Authorization: Bearer $AURORA_API_KEY" \
  -H "Idempotency-Key: $(uuidgen)" \
  -H "Content-Type: application/json" \
  -d '{
    "type": "ticket.reply",
    "input": {
      "channel": "whatsapp",
      "contact": {
        "phone": "+40700000000"
      },
      "message": "Hello, where is our shipment to Lyon?",
      "context_lookup": true
    }
  }'

{
  "id": "task_01J9ZSOFQ2",
  "object": "task",
  "agent_id": "sofia",
  "type": "ticket.reply",
  "status": "completed",
  "output": {
    "reply": {
      "text": "Hi Mihai! Your shipment SHP-5530 left Pitești on 14 October and is now near Dijon…",
      "language": "en",
      "sources": [
        "tms:shipment:SHP-5530"
      ]
    },
    "ticket": {
      "id": "T-9120",
      "status": "answered",
      "handover": false
    }
  },
  "usage": {
    "input_tokens": 2840,
    "output_tokens": 590,
    "total_tokens": 3430
  }
}