Industries — Logistics & Transportation
Automation & software for logistics
Freight, forwarding and transport run on speed: quotes, bookings, carriers, documents. We automate the flow so your team moves shipments, not emails.
What we automate
Where logistics lose time — and how we fix it
A freight forwarder handles hundreds of emails, quote requests and status updates a day — most of them repetitive. Automation for logistics companies means requests get read, priced and routed automatically, and your operators only touch the exceptions.
- Incoming request reading, data extraction and qualification
- Quote generation and carrier matching workflows
- Shipment status updates to clients — automatically
- Custom CRM for sales with pipeline and lead scoring
- CMR, invoice and transport document processing
AI agents for logistics & transportation
Your AI team for logistics & transportation
Carla reads the transport requests, Quinn prices them, Rio books the carriers and Sofia answers “where’s my truck?” — inside your TMS or CRM. Connected through our API — €699 per agent per month, one-time setup €4,499.
id: carlaOperationsQuinnQuote & Pricing SpecialistFast quotes, with the math showing.id: quinnSales & marketingRioDispatch & Carrier CoordinatorTruck found. Driver briefed. Client updated.id: rioOperationsSofiaCustomer Support Lead“Where’s my truck?” Answered right away, in the client’s language.id: sofiaCustomer serviceFeatured project — logistics & transportation
AI agents running the inbox of a freight forwarder
The challenge
A European freight forwarding company received a constant stream of transport requests by email. Every request had to be read, understood, priced and answered manually — operators lost hours daily on repetitive messages, and slow replies meant lost loads.
What we built
We built AI agents integrated with the company's inbox and custom sales CRM: agents read every incoming email, extract shipment data (route, cargo, dates), qualify and score the request, draft the reply and create the task in the CRM. Valuable or unusual requests are routed to a human for validation; routine ones are answered automatically.
- AI email extraction and request qualification
- Lead scoring and intelligent routing rules
- Custom sales CRM with pipeline and dashboards
- Human-in-the-loop validation for high-value loads
Frequently asked questions
FAQ — logistics automation
How is AI used in logistics and freight forwarding?
The highest-impact uses today are reading and qualifying incoming transport requests, drafting quotes, answering client status questions and extracting data from documents like CMRs and invoices. AI handles the repetitive communication; dispatchers keep the judgment calls.
Can AI really answer customer emails automatically?
Yes — when it's built with extraction, business rules and guardrails, not just a chatbot. The AI reads the email, pulls out route, cargo and dates, checks your rules and drafts or sends the reply. High-value or unusual requests are routed to a human for validation.
What does a logistics CRM include?
A CRM built for freight includes a request board, client and carrier databases, quoting workflows, shipment status tracking, document storage and dashboards — with the pipeline reflecting how loads actually move, not a generic sales funnel.
How much does logistics automation cost?
A single automated flow — for example, one inbox where requests are read and routed automatically — starts in the low thousands of euros. A full setup with custom CRM and AI agents is a five-figure project, scoped so it pays back through hours saved and faster response to loads.
Other industries
We also work with
E-commerce & Retail
Order processing, stock sync and marketing flows.
Finance & Accounting
Invoicing, reconciliation and automated reporting.
Real Estate & Property
Listings, lead management and document flows.
Professional Services
Client onboarding, contracts and time reporting.
Technology & SaaS
Product integrations, onboarding and support automation.
Manufacturing & Production
Orders, inventory and production tracking.
Healthcare & Clinics
Appointments, patient intake and records workflows.
Construction & Engineering
Quotes, site reporting and project documentation.
Hospitality & Tourism
Bookings, guest communication and review management.
Education & Training
Enrollment, scheduling and student communication.
Marketing & Media Agencies
Client reporting, campaign operations and CRM.
Working in logistics & transportation?
Tell us how your operation runs today. We'll show you what a project like this would look like for your business.