Industries — Hospitality & Tourism
Automation & software for hospitality businesses
Bookings, guests, reviews, channels — hospitality is communication at volume. We automate it without losing the personal touch.
What we automate
Where hospitality businesses lose time — and how we fix it
For hotels, guesthouses and tour operators, automation handles the repetitive guest communication — confirmations, pre-arrival info, upsells, review requests — while your team delivers the actual experience.
- Booking confirmations and pre-arrival communication
- Channel and availability synchronization
- Guest messaging with AI-assisted replies
- Post-stay review requests and reputation tracking
- Occupancy and revenue dashboards
AI agents for hospitality & tourism
Your AI team for hospitality & tourism
Sofia answers guests in their language, Mara replies to reviews and runs campaigns, Hugo handles seasonal hiring admin and Ada keeps supplier invoices in order. Connected through our API — €699 per agent per month, one-time setup €4,499.
id: sofiaCustomer serviceMaraMarketing ManagerOn-brand content every week, without the Monday panic.id: maraSales & marketingHugoHR & Recruitment PartnerHiring admin and HR paperwork, handled.id: hugoPeople & legalAdaAccounting AssistantEvery invoice read, matched and filed. Before lunch.id: adaFinance & procurementFeatured project — hospitality & tourism
Guest communication automation for a boutique hotel group
The challenge
Front desk answered the same pre-arrival questions dozens of times a week across email, WhatsApp and booking platforms, review volume was low because nobody had time to ask, and messages after hours waited until morning.
What we built
We centralized guest messaging into one inbox with AI-assisted replies for routine questions, automated the pre-arrival sequence (directions, check-in, upsells) and scheduled post-stay review requests at the moment guests are happiest.
- Unified guest inbox across channels
- AI-assisted replies for routine questions
- Automated pre-arrival and upsell sequence
- Post-stay review request flow
Frequently asked questions
FAQ — hospitality automation
How can a hotel automate guest communication?
Centralize email, WhatsApp and booking platform messages into one inbox, automate the pre-arrival sequence (directions, check-in, upsells) and let AI draft replies to routine questions — with staff stepping in for anything personal.
How do we get more guest reviews?
Ask automatically, at the right moment — shortly after checkout, when the experience is fresh. A well-timed automated request typically doubles review volume compared to hoping guests remember.
What is a channel manager and do we need one?
It synchronizes availability and rates across booking platforms in real time, preventing double bookings. If you sell on more than one channel plus your own website, you need one — and it should be connected to the rest of your automation.
Can AI answer guest questions without sounding robotic?
Yes, when it's trained on your property's real information and tone, and hands off to a human the moment a request is personal or unusual. Guests get instant answers at 2 AM; your team gets mornings without a full inbox.
Other industries
We also work with
Logistics & Transportation
Shipment tracking, carrier management and order automation.
E-commerce & Retail
Order processing, stock sync and marketing flows.
Finance & Accounting
Invoicing, reconciliation and automated reporting.
Real Estate & Property
Listings, lead management and document flows.
Professional Services
Client onboarding, contracts and time reporting.
Technology & SaaS
Product integrations, onboarding and support automation.
Manufacturing & Production
Orders, inventory and production tracking.
Healthcare & Clinics
Appointments, patient intake and records workflows.
Construction & Engineering
Quotes, site reporting and project documentation.
Education & Training
Enrollment, scheduling and student communication.
Marketing & Media Agencies
Client reporting, campaign operations and CRM.
Working in hospitality & tourism?
Tell us how your operation runs today. We'll show you what a project like this would look like for your business.