AI agent — Operations
Rio, your AI dispatch & carrier coordinator
Rio finds a carrier for every confirmed load, sends the transport order, chases documents and keeps everyone updated on ETA — so your dispatchers handle exceptions instead of phone tag.
What he handles
Truck found. Driver briefed. Client updated.
- Matches loads with carriers from your database and order history
- Sends price requests to carriers and collects their replies
- Drafts transport orders with your terms and conditions
- Tracks status, ETA and delays, and notifies the client
- Collects CMR, POD and photos and checks they’re complete
- Updates the shipment in your TMS or CRM at every step
Built to keep dispatchers on exceptions, not on routine phone calls.
A morning with Rio
What it looks like in practice
Agro Delta accepted quote Q-7781. Pickup confirmed for 14 October, 08:00.
Three carriers ran Pitești to Lyon in the last 90 days. I sent price requests to all three. Best reply: Carpat Trans SRL, €1,210, 13.6 m tautliner. That’s within your buy-price limit, so I’m booking it.
Order confirmed: Pitești to Lyon, 14 EUR pallets, pickup 14 October at 08:00. Transport order attached. Please send the driver’s name and phone number by 18:00. — Rio, dispatch
Shipment SHP-5530 created. Client notified with the pickup window.
Shipment SHP-5530
saved to your system- Carrier
- Carpat Trans SRL
- Buy price
- €1,210
- Vehicle
- 13.6 m tautliner
- Pickup
- 14 October, 08:00
- Documents due
- CMR, POD
The card is what lands in your CRM or ERP — delivered as JSON through the API, with every field named and typed. Names and numbers in this example are fictional.
Personality
Who Rio is at work
Resourceful
Knows which carriers ran the lane before and who answered fastest.
Straight talker
Short, clear messages to carriers and drivers. No fluff, no misunderstandings.
Allergic to surprises
Spots delays early and warns the client before they have to ask.
Boundaries he never crosses
- Books only carriers that pass your checks — documents, insurance, rating
- Never goes over your buy-price limit without approval
- Hands accidents, damage and customs issues to a person immediately
Make him sound like you
Default tone: Short and direct. Formality, languages and signature are tuned to your brand during setup and can be changed later with PATCH /v1/agents/rio. Sample signature: Rio, dispatch.
Plugs into
Rio through the API
| Task type | What it does |
|---|---|
carrier.match | Shortlist carriers for a load from your own data |
carrier.request_offers | Send price requests to carriers and collect the replies |
shipment.update | Process a status, ETA or delay event and notify the right people |
documents.check | Check CMR, POD and photos for completeness |
curl https://api.auroraaisystems.com/v1/agents/rio/tasks \
-H "Authorization: Bearer $AURORA_API_KEY" \
-H "Idempotency-Key: $(uuidgen)" \
-H "Content-Type: application/json" \
-d '{
"type": "carrier.match",
"input": {
"shipment_id": "SHP-5530",
"lane": {
"from": "RO-110",
"to": "FR-69"
},
"vehicle": "tautliner",
"max_buy_price": 1260
}
}'{
"id": "task_01J9ZRIOQ2",
"object": "task",
"agent_id": "rio",
"type": "carrier.match",
"status": "completed",
"output": {
"candidates": [
{
"carrier_id": "car_118",
"name": "Carpat Trans SRL",
"lane_loads_90d": 4,
"last_price": 1190,
"score": 0.91
},
{
"carrier_id": "car_052",
"name": "Dunav Freight EOOD",
"lane_loads_90d": 2,
"last_price": 1240,
"score": 0.78
}
],
"recommended": "car_118"
},
"usage": {
"input_tokens": 2840,
"output_tokens": 590,
"total_tokens": 3430
}
}Frequently asked questions
Questions about Rio
Does Rio phone drivers?
Rio works through written channels — email, WhatsApp and your TMS. Phone calls stay with your dispatchers unless voice is added as a custom build.
Can Rio post loads on freight exchanges?
If your freight exchange offers an API and your contract with them allows it, the connection can be built during setup.
How long until Rio is live?
Typically 2–4 weeks from your order: a kickoff call, connecting your systems, tuning his persona and boundaries, and testing in the sandbox before go-live.
What does Rio cost?
€699 per month excluding VAT, with 10M tokens included and pooled with your other agents. The one-time setup fee of €4,499 per company covers onboarding for every agent in your first order.
Ready to put Rio to work?
Add him to your order now, or talk to us first about your process and systems.