1. About these terms
These terms govern subscriptions to the Aurora AI agents and the related setup services (together, the “Service”) provided by [legal entity name], registered office [address], trade register number [number], VAT number [VAT number] (“Aurora”, “we”) to the business customer named in the order (“Customer”, “you”).
The Service is offered to businesses only, not to consumers. By placing an order you confirm that you act for a business and that you are authorised to bind it. If you have signed a separate offer or contract with us, it takes precedence over these terms where the two differ.
2. Definitions
- Agent: one AI agent role (for example Carla or Ada) configured for your account and billed as one subscription unit.
- Account: your company’s Aurora account, including its agents, API keys, data and settings.
- Setup: the one-time onboarding services described in section 4.
- Go-live date: the date we issue live API keys for an agent.
- Token: the unit in which AI model input and output is measured, counted as described in the API documentation.
- Included tokens: the tokens included in the subscription price of each agent per billing month.
- Extra tokens: tokens used beyond the included tokens, where your limit policy allows them.
- Billing month: a calendar month starting at 00:00 UTC on the 1st.
3. Orders and contract
You order through the checkout on our website or by accepting a written offer. The contract is formed when we confirm your order by email. We may decline an order, for example if the company details or VAT number cannot be verified; any amount already paid is then refunded in full.
4. Setup
The setup fee of €4,499 (excl. VAT) is charged once per company and covers: a kickoff to map your processes, connecting the agents in your first order to your systems, tuning their persona and boundaries, importing your knowledge documents, sandbox testing and go-live support.
Setup typically takes 2–4 weeks from kickoff. The timeline depends on timely access to your systems, data and contacts; it is an estimate, not a fixed deadline, unless agreed in writing. Agents added later are configured within their subscription; work on new integrations is quoted and agreed before it starts.
Refunds of the setup fee: [policy to be confirmed — e.g. refundable in full until the kickoff, non-refundable afterwards unless we fail to deliver the setup].
5. Subscription
Each agent costs €699 per billing month (excl. VAT). The subscription for an agent starts on its go-live date; the first billing month is charged pro rata by day. Subscriptions renew automatically every billing month until removed or terminated under section 10. Minimum term: [none / 3 / 12 months].
6. Tokens, limits and extra usage
Each agent includes 10,000,000 tokens per billing month. Included tokens are pooled across all agents on your account, reset at the start of every billing month and do not roll over.
Extra tokens cost €15 per 1,000,000 tokens (excl. VAT), metered per 1,000 tokens, and are invoiced in arrears. You choose a limit policy — stop at the included tokens, continue up to a monthly spending cap, or continue without a cap — and you can change it at any time. Usage is shown in the console and through the API; alerts are sent at the thresholds you configure.
You are responsible for the limit policy you choose and for usage made with your API keys. Tasks that fail because of an error on our side are not billed. We may apply rate limits and other technical limits, as described in the API documentation, to protect the Service.
7. Invoicing and payment
- Prices are in EUR and exclude VAT. VAT is applied according to the applicable rules — including reverse charge for EU businesses with a valid VAT number.
- Invoices are issued electronically. For Romanian customers they are also submitted through the national e-invoicing system (e-Factura).
- The setup fee is invoiced when you order. From go-live, one invoice is issued on the 1st of each month for the subscriptions of the new month (in advance) and the extra tokens of the previous month (in arrears).
- If you pay by card or SEPA Direct Debit, you authorise us and our payment processor to charge the saved payment method automatically on the invoice date for every invoice under this contract. SEPA payments are made under the mandate you sign at checkout.
- Bank transfers are due within 14 days of the invoice date.
- For card payments, the payment processor’s fee may be passed on at cost on the following invoice, where permitted by law. SEPA Direct Debit and bank transfers carry no such fee.
- Late payments bear interest [statutory late-payment interest under the applicable law].
8. Price changes
We may change prices with at least [30] days’ notice by email. If you don’t accept the change, you may remove the affected agents or terminate before the new prices apply.
9. Suspension
We may suspend the Service, after notice where reasonably possible, if an invoice remains unpaid [14] days after its due date, if your account is used in breach of section 11, or if suspension is needed to prevent a security incident. We restore the Service as soon as the reason is resolved. Suspension for non-payment doesn’t stop subscriptions from accruing.
10. Term, removal of agents and termination
You may remove an agent at any time in the console or through the API; removal takes effect at the end of the current billing month. You may terminate the whole subscription with [notice period] notice, subject to any minimum term.
Either party may terminate immediately by written notice if the other party materially breaches these terms and doesn’t remedy the breach within 15 days of being notified.
After termination, access ends. You can export your data for [30] days; afterwards we delete it, except where we must keep records by law — for example invoices.
11. Your responsibilities and acceptable use
- Use the Service lawfully and only for your business. Don’t use it to send spam, to process data you have no right to process, or to generate unlawful, deceptive or harmful content.
- Tell people when they are interacting with an AI agent. Our agents introduce themselves as digital assistants by default; don’t remove that disclosure.
- Don’t use the agents to make decisions that produce legal or similarly significant effects on individuals — for example hiring, firing, credit or pricing decisions about individuals — without meaningful human review. Hugo, our HR agent, organises applications but does not score, rank or reject candidates, and must not be configured to do so.
- Keep your API keys secret, restrict them to what each integration needs and revoke compromised keys immediately.
- Provide accurate configuration — your rules, price lists, templates and approvals — and keep it up to date.
12. AI output and human oversight
Agents generate output automatically. Despite guardrails and validation, output can be incomplete or wrong. You remain responsible for reviewing output before relying on it for important decisions, and for the approvals you configure — for example before prices are sent, payments are approved or contracts are signed.
The agents are not lawyers, accountants, tax advisers or recruiters. Nothing they produce is legal, tax or financial advice.
13. Data protection (data processing terms)
When we process personal data on your behalf, you are the controller and we are the processor, and this section forms the data processing agreement required by Article 28 of the GDPR.
- Subject matter and duration: providing the Service, for the term of the subscription and until deletion under section 10.
- Nature and purpose: receiving, storing, analysing and generating content in order to perform the tasks you send to the agents.
- Types of personal data: contact details, communication content, business documents and any other personal data contained in the inputs you send.
- Data subjects: your clients, suppliers, employees, candidates and other contacts whose data you send.
- Instructions: we process personal data only on your documented instructions — these terms, your configuration and your API requests — unless the law requires otherwise. Your data is not used to train AI models.
- Confidentiality and security: people authorised to process the data are bound by confidentiality. We apply appropriate technical and organisational measures, including encryption in transit and at rest, access control and logging.
- Sub-processors: you authorise the sub-processors listed at [link to sub-processor list], including hosting and AI model providers. We inform you of changes in advance and you may object; we impose equivalent data protection obligations on every sub-processor.
- Transfers: personal data is transferred outside the EEA only with appropriate safeguards, such as the European Commission’s standard contractual clauses.
- Assistance: we help you respond to data subject requests and with security, breach notification and impact assessments, taking into account the nature of the processing.
- Breaches: we notify you without undue delay after becoming aware of a personal data breach affecting your data.
- Deletion: at the end of the Service we delete or return personal data as described in section 10.
- Audits: we make available the information necessary to demonstrate compliance and allow for audits, on reasonable notice and at reasonable intervals.
14. Confidentiality
Each party keeps the other’s confidential information secret and uses it only to perform this contract. This doesn’t apply to information that is public, already known to the receiving party, or that must be disclosed by law.
15. Intellectual property
You own your inputs and the outputs generated for you. We own the Service, the software, the agents’ designs and characters, and any improvements we make to them. During the subscription you have a non-exclusive, non-transferable right to use the Service for your business.
16. Warranties and liability
We provide the Service with reasonable skill and care. Availability target and support hours: [to be defined].
Except where the law doesn’t allow limitation — for example for intent or gross negligence — each party’s total liability under this contract is limited to [the fees paid by the Customer in the 12 months before the event giving rise to the claim], and neither party is liable for indirect or consequential loss, lost profit or lost data that could have been avoided by reasonable backups.
17. Changes to these terms
We may update these terms with at least [30] days’ notice by email. Changes don’t apply retroactively. If you don’t accept a change, you may terminate before it takes effect.
18. Governing law and disputes
These terms are governed by [Romanian law]. Disputes are submitted to the competent courts of [Bucharest, Romania], after an attempt to resolve them amicably.
19. Contact
Questions about these terms: contact@auroraaisystems.com. Support: support@auroraaisystems.com. Data protection: privacy@auroraaisystems.com.