Industries — Technology & SaaS
Automation & software for SaaS companies
Your product is software — but your operations around it may still be manual. Integrations, onboarding and support, automated.
What we automate
Where SaaS companies lose time — and how we fix it
For technology and SaaS companies we build the connective tissue: product integrations your customers ask for, onboarding flows that activate users, and support automation that scales without headcount.
- Customer-facing integrations with third-party platforms
- User onboarding and activation email flows
- Support triage with AI-assisted replies
- Usage-based alerts, billing and dunning workflows
- Internal dashboards across product, sales and support data
AI agents for technology & SaaS
Your AI team for technology & SaaS
Sofia handles first-line support, Victor qualifies trials and demo requests, Mara runs content and Iris watches activation and churn signals. Connected through our API — €699 per agent per month, one-time setup €4,499.
id: sofiaCustomer serviceVictorSales Development RepEvery lead gets a reply. Every reply gets a next step.id: victorSales & marketingMaraMarketing ManagerOn-brand content every week, without the Monday panic.id: maraSales & marketingIrisData & Reporting AnalystAsk in plain words. Get the number — and why it moved.id: irisManagementFeatured project — technology & saas
Integration layer and support automation for a B2B SaaS
The challenge
A growing B2B SaaS kept losing deals because prospects needed integrations with tools the small dev team had no time to build, while the same team also answered a growing support inbox full of repetitive questions.
What we built
We built and maintained the integration layer — connectors to the most-requested platforms with a webhook framework — and deployed an AI support assistant that answers common questions from documentation and routes the rest with full context.
- Connector framework and public webhooks
- Three most-requested platform integrations
- AI support assistant trained on docs
- Escalation routing with conversation context
Frequently asked questions
FAQ — SaaS automation & integrations
Should we build integrations in-house or outsource them?
Keep your core product in-house; the connective tissue — third-party connectors, webhooks, sync logic — is exactly what's worth outsourcing. It unblocks sales deals without pulling your engineers off the roadmap.
How can AI reduce our support ticket volume?
An AI assistant trained on your documentation answers the repetitive questions instantly and routes the rest to your team with full context. Cutting the tickets that reach engineers by a third to a half is a realistic outcome.
What is customer onboarding automation for SaaS?
Behavior-triggered activation: emails and in-app guidance that respond to what the user actually did, plus health signals that alert your team when an account stalls — so activation doesn't depend on manual check-ins.
How many integrations does a B2B SaaS need?
Fewer than you think: the three to five your buyers actually ask about in sales calls. Build those first, instrument the requests, and let real demand drive the rest of the roadmap.
Other industries
We also work with
Logistics & Transportation
Shipment tracking, carrier management and order automation.
E-commerce & Retail
Order processing, stock sync and marketing flows.
Finance & Accounting
Invoicing, reconciliation and automated reporting.
Real Estate & Property
Listings, lead management and document flows.
Professional Services
Client onboarding, contracts and time reporting.
Manufacturing & Production
Orders, inventory and production tracking.
Healthcare & Clinics
Appointments, patient intake and records workflows.
Construction & Engineering
Quotes, site reporting and project documentation.
Hospitality & Tourism
Bookings, guest communication and review management.
Education & Training
Enrollment, scheduling and student communication.
Marketing & Media Agencies
Client reporting, campaign operations and CRM.
Working in technology & saas?
Tell us how your operation runs today. We'll show you what a project like this would look like for your business.